Cox is committed to delivering the best internet in the industry. With our Cox Internet, you can browse seamlessly and download files in a matter of seconds. This article will teach you how to put Cox Internet on hold so that it can be disconnected without interrupting your service.
Cox High-Speed Internet is a great service for those who want to access the internet at all times. The internet service provider internet can be accessed by various devices such as computers, laptops, tablets, and smartphones.
Cox is one of the most popular providers of high-speed internet, TV, and phone service in the United States. Cox offers a variety of plan types to suit every customer’s needs. In some cases, customers may need to pause their internet service.
For example, if they’re going on vacation for a few weeks and won’t be able to make payments on time. This article explains how to put Cox internet service on hold and how it impacts your account.
How to Put Cox Internet On Hold
There are a few different ways to put Cox service on hold depending on the type of account you have. You can do it for as low as $9.99 per month. If you’re an internet customer, there are two methods for putting your service on hold: online or with Cox Customer Care.
If you’re placing your internet service on hold online, Cox will charge customers $5 per month for each month the service is paused with an activation fee of up to $35.
Customers who place their internet services on hold with Cox Customer Care will not be charged any fees upfront. However, they will need to pay a $35 activation fee when they resume their services with Cox.
If you’re placing your TV or phone service on hold, customers can use an option called “pause TV” or “pause my service” in the MyCox app to pause the account. For this option, there are no up-front or monthly charges associated with pausing your TV or phone service.
Customers who wish to pause their phone and/or TV services can call 1-(866) 936-7123 for assistance.
What Happens When You Put Your Cox Service On Hold
If you’re going on vacation and don’t want to risk your account getting disconnected, it may be worth pausing service. When you put Cox service on hold, the email address and phone will still work, but your internet, and TV services will not.
Therefore, putting your Cox service on hold allows you to maintain Cox equipment in your home, and therefore you will also not lose access to your email and assigned cox phone number.
However, if you decide to continue your service after putting it on hold, it will be reactivated and all of your services (TV and internet) will work as normal.
Another thing to note is that if you’ve missed a payment before putting Cox service on hold, there’s a good chance the account will still get disconnected. This means you should make your payments before pausing Cox service to ensure that it won’t get cut off accidentally.
What is the Cox Service on Hold Option?
The Cox Service on Hold option is a feature that lets customers pause their Cox service for a set period of time.
This is useful for people who need to put their service on hold temporarily (for example, if they’re going on vacation). The customer can put the account into the Service on Hold status and won’t be billed during that time. When they return, the customer can resume their normal Cox service.
When on hold, you can switch off the Cox modem router and any other equipment since they will not be in use.
Can I cancel my Cox internet?
Internet is a necessity for most of us these days. Cox internet provides a high-speed cable that can help your business grow.
But there may be times when you need to put your service on hold. For example, if you’re going on vacation and won’t be able to make payments on time.
To pause your service:
- Log in to your account at cox.com
- Click “Services” and select “Internet & Home Phone”
- Click the appropriate type of Cox service (internet, home phone, or TV) and then click “Pause Service” to get started!
What is the Cox internet cancellation fee?
The internet cancellation fee is a fee that Cox customers will incur if they do not cancel their service before the end of their contract term.
Cox internet service customers who cancel their services within 30 days of signing up for a service will not incur an internet cancellation fee.
The Cox internet cancellation fee ranges from $20 to $200 depending on the length of the contract and what type of plan you have. For example, customers with a 12-month contract and 10GB data limit per month will pay $200 in order to cancel their service before the end of their contract term.
Cox customers who wish to place their account on hold and pause any payments they owe may do so by calling customer care at 1-855-814-6044 or visiting my account on Cox.
To put your service on hold, Cox customers must be current on all payments owed and have no outstanding debt with the company. When placing your account on hold, Cox will ask for your account information including Social Security number, address, phone number, email address, date of birth, and last four digits of your credit card number.
Can I pause my internet service?
You can pause the internet for up to 9 months. When you pause, you don’t need to return the equipment or have a technician visit your home.
Cox offers the pause feature so customers can take a break from their service without having to cancel it. That way they’ll still be able to use the internet when they want to.
When you pause your internet service, you won’t be billed for it during that time, but you will incur fees if you don’t keep up with any other services (like Cox Phone) that are currently active on your account.
To put Cox service on hold, log in to MyAccount online and choose Manage Services under the Account section. Then select Pause next to Internet Service.
It’s important to note that if you cancel your Cox account or request disconnection of services (cancellation fee may apply), all of your services will be terminated immediately. Your account’s due date will also change to reflect the date of termination and your plan will change from a monthly plan to a pay-as-you-go plan.
Can I pause my Cox internet service?
If you’re going on vacation or have another temporary need for pausing your internet service, Cox makes it easy. We’ll explain the steps you’ll need to take to put Cox service on hold and how this impacts your account.
To pause your Cox internet service, find the right option for you:
- How do I pause my Cox TV service?
To pause your Cox TV service, login to MyAccount and select “Manage Pay-Per-Views” from the left navigation menu. Click “Pause Tier.” You can’t reopen your account without reactivating it first.
- How do I pause my internet service?
To pause your internet service, call (866) 936-7123 or visit https://myaccount.cox.com/. Select “Internet” from the left navigation menu and choose “Pause Service” under “Usage.”
Why did Cox shut off my internet?
If you’re having trouble with your Cox billing, don’t worry. There are a couple of ways to get in touch with Cox and get your services back up and running.
First, you can call Cox customer service at 1-(866)-936-7123. You’ll be able to talk to an agent about the issue and see if they can help fix it for you. If they can’t, they’ll point you in the right direction.
You can also chat with a Cox customer service agent online by using the chat widget on their website, cox.com.
When does Cox turn off service?
Cox provides the option to put your service on hold if you don’t want it for a few weeks. If you’re going on vacation, for example, and won’t be able to make payments on time.
The company will put your account on hold, but still charge you any applicable fees.
To put your service on hold, customers need to contact Cox customer care or go online to manage their accounts. You can also give this person permission to make payments during the time period you’re away.
Conclusion
Cox’s service on hold option is a useful tool for customers who need to suspend their internet service temporarily. It allows them to pay for services they won’t use for a specified period of time, such as when they’re on vacation.
As such, it’s considered a great money-saving option, especially for those who work from home or don’t need the internet at all. Cox charges an additional $1 per day for the service.
It’s important to note that the service only holds the internet and not cable TV and phone services. Cox’s cable TV and phone services can’t be paused. The service is available in Cox markets only and is only available for residential customers.
FAQs
How long does it take Cox to reactivate a paused account?
When you are back home, you can reactivate the account by calling customer service. With one call, the company will reactivate the Cox internet within the same day.
Can I relocate my WiFi router?
You can easily move with your router to another house if the coax lines are all connected to your service. The Coax line has to be active. Thus, you can unplug the router from your old place and move it where you want. Note that you can even move the router to another room or upstairs.
How much does it cost to cancel Cox internet?
If you want to cancel Cox internet before the expiry of their contract, you have to pay $9.99 for every remaining month. Thus, depending on the contract period and the months remaining, your maximum cost may range between $120 to $240.
Can you cancel Cox at any time?
Yes, you can cancel the Cox internet service at any time by calling customer service or by using your online account. However, the termination will not be done until you have cleared all the cancellation fees.
Related: How to Suspend XFINITY Internet Service: 5 Easy to Follow Steps to Put Comcast Internet on Hold
