Verizon Fios Router Not Working! Here Are 7 Tips to Fix It Immediately

Verizon Fios Router Not Working? Here Are 7 Tips to Fix It Immediately

Verizon Fios is one of the best providers of high-speed internet services. Their Fios router is a state-of-the-art piece of hardware that helps you access your internet more efficiently and also protects your connection from external threats. However, there may come a time when your Verizon Fios router is not working as it should and the router lights are confusing.

There are several causes for the Verizon FiOS router not working including problems with the router, network, and connection from the router to your devices. To resolve the Verizon FiOS WiFi router connection problems, you can restart the router, check all connections, or reset the Verizon FiOS modem router (gateway). To reset you can use a safety pin or thumbtack on the reset hole and press it for at least 10 seconds to reset the router to factory settings.

Connecting to the internet is one of the most important things in your home. You need it for work, education, entertainment, and much more. With that in mind, it’s crucial to make sure you can stay connected at all times. If you use Verizon Fios as your provider, you might experience some connection issues if your router is not working properly. Here are 7 tips to make sure your router is up to date and working as it should be.

Why do Fios routers go out of service?

There are several causes for the Verizon FiOS router not working including problems with the router, network, and connection from the router to your devices. From the upstream side, the problem may be a Verizon internet outage or the internet being cut off. The cables may be cut off or router firmware may be outdated or a faulty router.

Fios routers are more sensitive than some other routers. This means that they are more vulnerable to power surges, brownouts, and other problems.

If your router is on the fritz, it may have been exposed to a power surge or brownout. A power surge can occur when too much electrical current is being used at once, causing an overload of energy that can be seen as lightning bolts along the cord of the device.

A brownout happens when there is not enough electricity coursing through a wire or circuit due to a lack of voltage or excessive use.

When you encounter either of these issues and your router is in close proximity, it can result in damage to your router and result in downtime for you.

The best way to avoid this type of issue is to invest in a surge protector for your equipment. Surge protectors work by diverting excess energy from getting into your equipment so that you don’t have any issues with your router going out of service.

Thus, in a nutshell, these are the causes of Verizon Fios connection problems:

  • Cable connections get cut off or there is an internet outage
  • Your modem or router is faulty
  • You forgot your username and password
  • There is a connection problem between the router and your devices

There are many reasons that your router might go out of service. Luckily, the tips in this post will help you fix any issues that arise.

Related post: How to Boost Verizon FiOS WiFi Signal

What are the most common problems with Fios routers?

You may be experiencing issues where your Verizon FiOS router is not connecting to the internet. The most common problems with Fios routers are the following:

  • Fios router is offline or off
  • There is an issue with your Wi-Fi connection
  • You need to reset Wireless Router needs to be reset
  • You need to upgrade your firmware

Most times, the router may be having a challenge connecting to the modem or ISP. In this case, you need to restart your router or reset it. However, if this does not restore the internet connection, you need to check the cable connections or move the router to another location in order to get a better WiFi signal.

Tips on solving challenges with Verizon Fios Router not working

Check Your Internet Connection

Verizon Fios is an internet service provider. Chances are, your Verizon FiOS router isn’t working because your internet connection is down.

The first thing you can do is unplug the power cord of the router and plug it back in. Be sure that you have a strong internet connection before turning on your router.

You can also call up Verizon customer service to see if there are any problems with your account. They might be able to help you fix the problem without having to wait for someone to come out and visit you at home.

Check your cables

Verizon Fios Router Not Working? Check the connection cables

The first thing you should do when you have a Verizon FiOS router not working issue is to check your cables. Make sure they’re plugged in and securely positioned. If the connection isn’t secure, then there will be a lot of interference and it could cause the router to cut out.

Verizon Fios uses a fiber optic cable to provide internet service. If there is a cable not properly plugged in, or if the cables are severely damaged, then it can cause problems with the router.

The second thing that you should do when troubleshooting your router is to check your cables to see if they are all connected properly.

If you’re using the Verizon Fios-supplied modem and router, then you will have two cables coming out of the back of the gateway. Follow these cables until they reach their destination–the router.

You will find one cable plugged into one of the four ports on each side of the router, while the other cable plugs into another port on the other side of the same side where you found it plugged in before.

Make sure that both cables are securely fastened into place by checking that they are seated all the way to avoid any unwanted disconnections.

Restart your computer

If your internet is not working, the other thing you want to do is restart your computer.

If you are having an internet connection problem, one of the other things that you should do is restart your computer. It’s very possible that there is a program or app on your computer that is causing the issue, and restarting your computer will solve it.

The most common causes of internet outages are power outages, viruses, and malware. If you have checked for any of these problems and found none, then try restarting your computer to see if it fixes the problem.

Change The Channel Setting

If your router is on channel 11 and all of a sudden it changes to channel 12, you may need to change the setting back. You can do this by logging into your Verizon Fios account and changing the channel from Auto Detect to Channel 11.

Your Verizon Fios router is set to broadcast on Channel 6 by default on 2.4GHz. But there may be other channels out there that are less congested and more stable.

We recommend changing your router to Channel 13 or 14 if it’s not already on one of those channels. This will help eliminate any wireless interference, which can cause the internet not to work properly.

If you’re not sure what channel your router is set to, you can find out by following these steps:

  1. Log in to the Control Panel using the username and password given when you first created your account with Verizon Fios;
  2. Go to the “Channel Number” or “Channel Frequencies” tab;
  3. Check the box next to “Frequency” so that you reveal the available channels;
  4. Select one of the other two channels (13 or 14).

Reboot The Router

Asus RT-AC5300 Router: The best router for Verizon FiOS internet speed and NordVPN: Verizon Fios Router Not Working?

The first thing you should do is reboot your router. The simple act of turning it off and back on can solve a lot of problems. In most cases, this will restore the connection.

If that doesn’t work, try unplugging the power cord from both ends for about 30 seconds.

Next, plug the cord back into the modem. After that, plug it into the router and then turn on your computer or other devices that are connected to it. Now, give everything some time to reconnect and see if you have access again.

A simple power cycle may be all that you need to get your Fios working again.

Update the Firmware

The next thing that you want to do is make sure that the firmware on your router is up-to-date. Firmware helps keep your router running smoothly and it can also help fix any problems with the device.

You can find instructions for how to update the firmware on your router from Verizon here.

How to update Verizon Fios router firmware

Reset Your Modem and Router Combo

If your internet is not connecting or working, it may be because you need to reset the modem and router. This will clear the cache and get rid of any old errors that might be preventing a connection.

Unplug the power cord from both the modem and the router for about 30 seconds then plug them back in.

Contact Verizon Fios

The other thing you want to do when your Verizon Fios router is not working is contact Fios.

Verizon Fios has a customer service number, 1-800-934-6489, that you can call. They can provide troubleshooting options and also send a technician if necessary.

You should be able to get through to a live person quickly and they will be able to help you diagnose your problem. If not, they may transfer you over to someone who does have the expertise.

If you have a plan for your internet service, then the customer service representative will be able to tell you what troubleshooting steps you should take. They can also help with any billing issues as well as changes in the internet package you have currently.

It’s always a good idea to contact your Verizon FiOS representative before considering other options. You don’t want to end up doing something that might make the issue worse and end up costing more money in the long run!

Some of the most common problems people have with their routers are forgetting their network name or password or resetting it too often. In these situations, Fios customer service will know how to help you out quickly and easily.

Related post: Verizon Fios VS Spectrum Internet: Choose Home Internet Service

Verizon FiOS router lights explained

If you have a Verizon Fios router, you’ve probably seen different lights flashing on your router. Different colors and flashing patterns can tell you what the issue is with your connection.

However, these flashing lights can be confusing to many people who have never seen them before. To help, we’re going to break down the different lights and what they mean.

The first set of lights you’re likely to notice is a row of four separate white bars that are also known as the “power” light. This light should always be on when you plug in and turn on your router.

In addition to this light, there are three other lights near it:

  • The “Ethernet/USB” light which should be blue or green if everything is working properly
  • The “3G/4G” light which should be yellow or orange if everything is working properly
  • “WiFi” light
  • You can easily use the lights to troubleshoot when your Verizon Fios router is not working.

Power light

The power light is the first one you’ll see when you plug your router in. This should be on all the time and it is what indicates that your router is connected to the power source.

If you’re not sure if your router is plugged into a power source or not, look for this light. As you check the light, if it’s green and glows, then everything’s good to go! If it’s off, the modem might be turned off or the connection may have been lost. Check out our guide on how to turn your modem back on here.

If this light turns orange or red, that means that your router has lost its connection to Verizon Fios because of a power issue. In order to fix this issue, check out our guide on how to identify a modem problem here!

This light should also appear if you are having trouble connecting with other devices in your home like speakers or lights. This means there might be a wiring issue within the house or something wrong with your WiFi connection! To get more information on this, check out our guide on troubleshooting WiFi here

The fourth set of lights you might notice is just below where the four white bars are located. These lights will constantly flash as well.

Ethernet/USB light

When the Ethernet/USB light is on, this means that your router has connected to your internet and that there is a connection. When the “Ethernet/USB” light is off, then this means that your router has lost its connection with your internet and that it cannot connect.

The next set of lights you may notice are two different colors flashing back and forth near each other:

  1. The DSL light which should be orange or yellow when everything is working properly
  2. “ACT” light which should be blue or green when everything is working properly
  3. The “4G” light which should be red or purple if everything is working properly

3G/4G light

The 3G/4G light should always be yellow or orange if everything is working properly. The 3G/4G light can also turn green when the connection between your computer and the router is active.

If this light turns off, it could mean that there is a problem with your wireless signal or the speed of your internet connection, which can happen if you are too far away from the router or not in the line of sight.

WiFi Light

As you can see in the picture above, there are two blue lights: one on the left and one on the right. This indicates that your router is connected to WiFi.

The farther a light is from the center, the stronger the signal strength is. If these lights are flashing continuously, it means that your device might not be able to connect to WiFi.

The second set of lights you’re likely to notice is four white bars in a square shape with a green power light in between them. These lights are also known as “power” lights and each bar represents how strong your signal strength is for a particular type of connection.

The first bar represents your internet connection (usually 3G or 4G), followed by your computer’s Ethernet/USB, next to your phone’s 3G/4G, and then finally your modem’s WiFi signal strength.

The third set of lights you’re likely to notice has five different colors with a single green power light between them:

  1. Blue – Internet
  2. Orange – Computer
  3. Yellow – Phone
  4. Purple – Modem
  5. Green – Router

Related post: Best Wi-Fi Extenders for Verizon FiOS

What do different colors mean on the Verizon Fios router?

What different colors mean on Verizon Fios router: Verizon FiOs new router not working

Here are some common reasons why your internet may not be working, and their solutions.

Green light

When you plug in your modem or router, do you see a green light on the device? If not, then the issue may be with your power source.

Make sure you have power coming into the outlet by using a different one or turning off all other devices in the home that are using electricity.

If you plugged in your wifi and it still isn’t working, then try unplugging and re-plugging it back in again. This usually solves any loose connections between power and wifi signals.

Blinking red light

Is there a blinking red light on the modem or router? If so, then this means that there is an interruption with the connection between your network and Verizon’s servers.

Yellow/ amber light

When you get a yellow light on your Verizon FiOS, it means that there is no internet connection. You should therefore troubleshoot for the different causes of having no internet connection such as your Ethernet connection, the internet broadband cables, or reboot the router.

The best solution when you have a yellow light on your Verizon FiOS is to check the different components that connect your router to the internet.

The first one to check is the Ethernet connection between the router and the modem/ ONT box. Check if it’s loose or disconnected or broken.

Next, check the broadband internet connection cables. Check if they are connected to the modem or ONT box. You should also check if they are loose or broken.

With this, you should be able to solve the connection problem. If all the cables are OK, then reboot your Verizon router in order to solve the yellow or Amber light on your FiOS router.

I’m having problems connecting to Netflix, Amazon, or YouTube

Verizon Fios fiber-optic services rely on a router to provide internet service for your home. If you are experiencing problems with Netflix, Amazon, or YouTube streaming or downloading, it could be related to your router.

To troubleshoot these issues:

  • Check the connection from your computer or device to your wireless router.
  • Ensure you have an internet connection.
  • Ensure the modem is working properly by trying another Ethernet cable if possible.
  • Try resetting the router by unplugging it and waiting 30 seconds before plugging back in (there should be a reset button located on the back of the unit).
  • Check to make sure that any other devices plugged into your wireless router’s LAN ports are turned off and not draining its power.
  • Restart your wireless network by unplugging everything and waiting 60 seconds before plugging something back in again

These will enable you to quickly troubleshoot the Verizon WiFi router. If they do not work, contact Verizon customer service or get a technician to check your internet connection.

I can’t get on the web from any device in my home

For Fios customers with any type of trouble, the best way to troubleshoot this issue is to contact customer service. As a first step, you can try unplugging and plugging in your router to see if the problem goes away. If it does, the next step would be to reset your router.

To do this, follow these instructions:

  1. Make sure you connect your phone via Ethernet cable or via Wi-Fi.
  2. Power off your router by pressing the power button on the back of it for 10 seconds.
  3. Wait 30 seconds before powering on your device again.
  4. Power up your router by pressing the power button on the back of it for 15 seconds.
  5. Connect a computer or mobile device and enter into its web browser’s address bar in order to log into your router’s management interface (see image below).
  6. Go to Administration -> System -> Firmware Upgrade and select “Upgrade System.”
  7. When prompted, enter “1” (no password).

What is Verizon Fios?

Verizon Fios is a fiber-optic broadband service that provides internet, TV, and phone services. It’s the only triple-play in the United States.

Verizon Fios not only offers fast speeds but also reliability. It works with the latest technology to provide the best possible experience for customers.

The internet component of Verizon Fios is made up of two types of connections: fiber optic cable and wireline. Fiber optic cable is what delivers the speeds for your internet connection when you sign up for Verizon Fios.

Wireline connects to your home from a nearby Verizon Hub or Telephone Center, which will then provide your internet to you.


You moved into a new apartment, and you’re trying to set up your home. But there are prosaic problems with the internet. You have Verizon Fios, but the router is not working. You might need some tips on what to do. 7 Quick Tips for Getting Your Router Working Again:

  1. Check Your Wireless Network Settings
  2. Let Your Modem Reboot
  3. Update Your Router Firmware
  4. Reset Your Modem
  5. Reset Your Computer’s Network Settings
  6. Unplug The Power For A Moment
  7. Call Verizon Fios To Troubleshoot

The most important lights are the power light and the Ethernet/USB light. If these lights are flashing, it means that there is an issue with your signal and you should contact a technician to help fix the problem.


What is a Fios router?

A Fios router is a device used for connecting your home network to the internet. The router is also used as a hub that connects multiple devices to your home’s Wi-Fi signal.
To get started, you’ll need to know what type of router you have and what the model number is. If you don’t know this information, you can find it by going online and searching for “my fios router.”

What if my Verizon router power light keeps going off on my router and it won’t turn back on?

It’s possible that your router is experiencing a power surge, but it could also be an issue with the power cord. If you’re still having trouble getting your router back on after a power surge, check to make sure the power cord isn’t loose or damaged. If there are any issues with the power cord, get a new one–just make sure you replace it properly and use the same outlet for your router.
If you’re still having troubles, try resetting your router by unplugging it from the wall and plugging it back in. You can also try disconnecting all of your devices from the internet and reconnecting them individually.

How do I reset my Verizon Fios wireless router?

You can hard reset a Verizon Fios router by holding down both the reset buttons located on either side of the router for 10 seconds. This will completely restart your device and restore it to factory defaults.

What should I do if I forget my username or password?

It’s important to remember your username and password for Verizon Fios because if you forget it, you won’t be able to access your account.
If you’ve forgotten your username or password, call Customer Service at 1-800-922-8997 and they can reset your password. You will need to provide them with the email address associated with the account.

What if the Verizon FiOS router is blinking white?

Your Verizon FiOS shows a blinking white light usually when it is rebooting. However, it may happen at other times if it has a defective LED light or when the router has a software issue.

Why is my FiOS router yellow?

When you get a yellow light on your Verizon FiOS, it means that there is no internet connection. You should therefore troubleshoot for the different causes of having no internet connection such as your Ethernet connection, the internet broadband cables, or reboot the router.
The best solution when you have a yellow light on your Verizon FiOS is to check the different components that connect your router to the internet.